What is a chatbot? A chatbot is a computer program designed to simulate conversation with human users, especially over the Internet. You have likely interacted with a chatbot via a website or social media platform. During the interaction, you could distinguish a bot from a real person. But, the difference between real and bot becomes …
A chatbot can function as your 24/7 customer support agent that can answer customers inquires, suggest answers, and collect information. It doesn’t get tiring, it doesn‘t clock out after a long day, it is an ever vigilant worker. Many bot creator programs like chatfuel.com or manychat.com come equipped with human Passover technology, meaning any time a human can take over the conversation. This means that your customer support force can be a hybrid support model, cutting down the need for human interaction.